Refund Policy

Introduction

This Refund Policy outlines the conditions under which refunds may be issued for services provided by ASTRAL GLOBAL SERVICES LIMITED.

Company Name: ASTRAL GLOBAL SERVICES LIMITED
Company Number: 17182387
United Kingdom

Subscription Services

Many of our services are provided on a recurring monthly subscription basis. Customers are responsible for reviewing service details before subscribing to a service plan.

Refund Eligibility

Refund requests may be considered in the following situations:

Duplicate payments

Incorrect billing amounts

Service-related technical issues directly caused by our systems

Failure to deliver agreed services where applicable

Refund requests are reviewed on a case-by-case basis.

Non-Refundable Services

The following may not be eligible for refunds:

Services already delivered or completed

Active managed support services already provided during the billing period

Infrastructure setup or configuration services

Third-party service costs or externally incurred charges

Partial usage of monthly subscription services

Cancellation of Recurring Services

Customers may request cancellation of recurring subscription services before the next billing cycle. Cancellation requests submitted after a billing cycle has started may remain active until the current service period ends.

Processing Time

Approved refunds may take several business days to process depending on the payment provider and financial institution involved.

Service Interruptions

Temporary interruptions caused by maintenance, infrastructure updates, third-party provider outages, or circumstances beyond our control may not qualify for refunds.

Chargebacks

Customers are encouraged to contact us directly regarding billing concerns before initiating chargebacks or payment disputes.

Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Updated versions will be published on this page.

Contact Information

For refund-related enquiries, please contact us.