Terms and Conditions

Introduction

These Terms and Conditions govern the use of services provided by ASTRAL GLOBAL SERVICES LIMITED (“the Company”, “we”, “our”, or “us”). By accessing our website or using our services, you agree to comply with these terms.

Company Name: ASTRAL GLOBAL SERVICES LIMITED
Company Number: 17182387
United Kingdom

Services

ASTRAL GLOBAL SERVICES LIMITED provides managed IT services, cloud infrastructure support, hosting solutions, business software services, data processing support, and remote technical support services for businesses.

Services may be provided on a recurring monthly subscription basis depending on the selected service plan.

Service Availability

We aim to provide reliable and continuous services; however, service availability may occasionally be affected by maintenance, technical issues, third-party provider interruptions, or circumstances beyond our control.

Customer Responsibilities

Customers are responsible for:

Providing accurate information

Maintaining account security

Using services lawfully

Ensuring authorized access to systems and infrastructure where required

Customers must not use our services for unlawful, fraudulent, abusive, or harmful activities.

Payments

Services may be billed on a recurring monthly basis depending on the selected service plan.

Customers authorize recurring charges for ongoing services where applicable. Payments must be made in accordance with agreed billing schedules.

Failure to complete payment obligations may result in suspension or termination of services.

Cancellation

Customers may request cancellation of recurring services by providing reasonable notice prior to the next billing cycle.

Service access may continue until the end of the active billing period unless otherwise agreed.

Refunds

Refund requests are reviewed in accordance with our Refund Policy. Certain services that have already been delivered, activated, or consumed may not be eligible for refunds.

Limitation of Liability

ASTRAL GLOBAL SERVICES LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our services, including business interruption, loss of profits, data loss, or operational downtime.

Third-Party Providers

Some services may rely on third-party infrastructure providers, hosting platforms, software vendors, or payment processors. We are not responsible for disruptions caused by third-party services outside our direct control.

Intellectual Property

All website content, branding, materials, and service-related content remain the property of ASTRAL GLOBAL SERVICES LIMITED unless otherwise stated.

Changes to Services

We reserve the right to modify, suspend, or discontinue services where necessary for operational, technical, legal, or business reasons.

Privacy

Use of our services is also governed by our Privacy Policy.

Changes to These Terms

We may update these Terms and Conditions from time to time. Updated versions will be published on this page.

Contact Information

For enquiries regarding these Terms and Conditions, please contact us.